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Infrastructure Canada has released a video describing Service Providers, and how they relate to Clusters and Programs. Here's INFC's description of the video:

This video describes Service Providers and Programs in HIFIS, and it is an excellent resource for those seeking to learn more about these features. It begins by explaining what Service Providers and Programs are in HIFIS, and it then provides several considerations to account for when configuring both features. The video then provides instructions on how to define Service Providers in HIFIS, as well as a fictional example of how a community could configure its Service Providers and Programs in HIFIS. This video is recommended for communities implementing or expanding their use of HIFIS.

While this video is overall quite helpful, please be aware that we have noticed more than one error in the video, where the video states something that is simply not true. In the event that you notice something that conflicts with the Masterclass, it's most likely the case that the Masterclass is correct. If you have any questions, please contact the instructor.